Frequently Asked Questions
What distances are available?
The events cater for many levels of fitness and experience, so the key is to choose the distance that you are comfortable with. Some distances vary per location, so for a more detailed overview specific to your location, make sure you check out the specific events page.
How much does it cost?
For full details on costs associated with participating in this event please visit the Event Details page.
What is my correct age category?
Your age in this event is the age you are as of 31st December 2018, this is as per Triathlon Australia Rules.
How can I make changes to my entry?
If you have entered into the wrong category or race, you can contact us up until 3pm on the Tuesday 2nd April 2019. If you need to make a change to your entry after this time, you will be able to see us at the Help Desk at the race venue during check in time on the Saturday and Sunday of the event weekend.
If you are upgrading your event distance, you will be required to pay the difference in entry fees before the change is made. Distance changes are subject to availability.
What happens if I need to withdraw from this event?
The following refund fees are applicable for cancellations, depending on when the request is received.
- Refund of 75% up to 4 weeks out from your scheduled event.
- Refund of 50% up to 2 weeks out from your scheduled event
- No refunds within 2 weeks of the event.
All refund requests to be made in writing to firstname.lastname@example.org
Refunds will be issued by the same method as payment or some other method as The Event Crew Pty Ltd deems appropriate.
Can I transfer my entry?
- No transfers available in race week.
- All transfers are subject to availability.
- Transfers will only be done to events within the same season and can’t be carried forward.
- Distance change no admin fee, price difference in distance only if applicable.
- Transfers are allowed to other people up to two weeks prior and will incur a $15 admin fee – no transfers after this time. This must be arranged by emailing email@example.com.
Is the event timed?
Yes, each participant receives a timing chip as part of their race pack which is to be worn on the left ankle.
How does the swim work?
To avoid having all the athletes entering the water at the same time, competitors are divided into “waves”. Each wave will consist of no more than 100 swimmers to give you plenty of room to swim and enter transition smoothly. Check the information board for your swim start time or view on our Event Page from Thursday of event week. Note that tentative category start times are listed but MAY CHANGE the week of the race.
Can I wear a wetsuit?
The water temperature is taken the morning of the race and if the water is 22 degrees or above then it is a non-wetsuit swim. If the water temperature is below 22 degrees, you will be given the option of wearing a wetsuit. It is not a requirement to wear a wetsuit if the water temp is below 22 degrees. Open-Elite Waves may be required to race without a wetsuit at lower water temperatures as per TA rules.
What is a transition area?
The term ‘transition area’ is the area where you set up your bike and ‘transition’ from the swim to bike legs and then bike to run legs. Before the start you will leave your gear for the bike and run leg next to your bike and then exit with your swim gear and head to the swim start. You can’t leave any bags or additional items in the transition area. These will be removed by officials if left.
Is there somewhere to store my bag?
If you have a bag & personal belongings, you need to take this out of the transition area and leave this at the bag storage area which is located in the Registration Tent from 6:30am. A tag from your number bib will be attached to your bag so we know which bag is yours when you come back to collect this.
Can I enter in a team?
Yes we do team entries! Teams have a minimum of two and a maximum of three participants. That means one person swims, one person rides and one person runs. If one person wants to do two legs that is fine – but if you and you friend want to participate side by side you need to do individual entries (entering the Mates Wave if you are from different age / gender groups).
How does a team work?
The change over point is at the cyclist’s bike. Swimmers must give the cyclist the timing chip before the cyclist removes bike from rack and upon completion of the bike course, cyclist must rack their bike and then give the runner the timing chip before the runner begins the run. The race number bib is to be worn by the runner only. The timing chip is to be worn by all team members on the left ankle or the team may not receive a time.
What should I wear?
Anything goes really, provided your torso is covered during the bike and run! You can swim in just your bathers or with tight shorts or leggings over the top. When you are in the transition area before the bike leg you can put on shorts/leggings and a singlet or t-shirt. Some people choose to purchase a tri-suit, which means you can wear this the entire time.
Do I have to wear a swim cap?
Yes, we will issue you a coloured swim cap to wear based on your wave start. If you would prefer to wear your own, you can wear this underneath the event cap.
Do I need a helmet?
Yes, helmets are compulsory to participate in the event. When you enter transition to ‘rack’ your bike, you will need to put your helmet on – at this time our technical officials will check that this is safe to wear for the event.
Can I ride a mountain bike?
Any bike is fine. Cruiser, mountain bike, racers, BMX, baskets, spokey dokies – all are great options. Your bike just must be in a safe working condition.
What else should I bring?
See the event manual specific for your location which features a checklist.
Can I race with an IPOD, MP3 or other music device?
You are not permitted to race with any music devices including mobile phones, MP3 players, earphones etc, this is a very serious safety risk to you. As stated in Triathlon Australia’s rules and regulations. If you are caught with any of these items, you may be instantly disqualified.
What happens after the race?
After the race is a great time to catch up with friends and family, make new friends with your fellow competitors and generally talk about the whole experience! Stick around for the presentations and random prize draws, remember to put your race tag (tear it off from your race number) in the barrel, you must be present to win!
What if I can’t stay for presentations?
If you are a category placegetter and are unable to stay for presentations, you will need to contact the our office on 0755680443 or email firstname.lastname@example.org. Please do so within 2 weeks of the event to arrange for medal collection. If you are unable to collect your medal from our office (3/4 Fremantle St, West Burleigh), you are able to have your medal sent for a surcharge of $10.
Where can I find photos of the race?
Photos will be available within the week after the race and a link to these will be emailed out in the week following the event. Whilst we do endeavour to take photos of all participants, there is no guarantee that we will capture everyone.
Haven’t found what you are looking for? Have a look at the event manual on the specific event pages for more information.